This is an introduction to successful selling on the telephone. It has been designed for all Salespeople who sell proactively: i.e. outbound Telephone Selling. Topics combine basic theory together with practical advice, and include:

• Preparation
• Using the Telephone
• The Incoming Call
• The Outgoing Call
• Getting Through to the Decision Maker
• The Receptionist, PA or Secretary 
• Voicemail
• The Outbound Sales Call